Frequently asked questions
Quick answers to everyday questions.
Why is a section missing?
Check the organization, current permissions and whether the feature is enabled. All sections includes more tools than the short menu. Changing your view does not grant access.
Does creating a wallet create an address or key?
No. The initial wallet is a metadata record. Public sources, addresses, key control and local custody admission have separate procedures.
Can I reuse an invoice address?
An address is permanently assigned to one Invoice, including after cancellation or expiry. A new invoice needs another eligible address.
Does confirming a payout send funds?
No. It fixes the document. Preparation, external signing, submission and observation are separate operations with their own requirements.
A request timed out. Should I create another?
For a financial operation, preserve the original request and inspect its state. A new key may create a different action. Replay only the same request through the provided recovery mechanism.
Why does on-chain balance differ from available funds?
They use different sources and check times. Availability accounts for postings and reservations in one book. A network observation does not establish authority to spend the entire observed balance.
Does member preview change that person’s data?
No. Read-only preview uses the intersection of permissions. You remain the actual actor; the other person’s preferences are neither read nor overwritten.
Can I recover a lost API secret?
The one-time response cannot be read again. An authorized person must rotate it and update the integration configuration.
Why does a public link show old information?
It is a frozen snapshot captured at publication. It does not synchronize payment or network status. Check capturedAt and contact the responsible person.