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Data freshness and connection

Understand when records refresh and what to do if the connection is interrupted.

Step by step

  1. Returning to a recently opened list reuses its data briefly. Wallet names, public addresses, clients and tags can be reused for up to 30 seconds; the network catalog for up to 5 minutes. Balances and financial states are checked again when opened.
  2. The strip below the header shows the earliest successful receipt time among currently active stored-data reads. It is a page retrieval time, not a blockchain confirmation, settlement guarantee or organization-wide snapshot.
  3. Use Refresh visible data to request current stored records and recheck access. Individual refresh buttons still reload their own list or details. Public-node observations, exports and signing requests require their own explicit actions.
  4. While the tab is visible, access and eligible stale data are checked approximately once a minute, and on return to the tab or reconnection. Background checks pause while an operation is submitting or its outcome needs review.
  5. Changes made here invalidate related page data. Other tabs for the same organization receive an update signal; they exchange no records or credentials. A sign-in or sign-out change resets the other tab’s selected workspace.
  6. If an update fails, the warning and receipt time distinguish previously received data from a successful refresh. Restore the connection and choose Refresh visible data. Offline changes are not queued and are never sent automatically later.
  7. Signing out, changing organization, starting or ending a member preview, or changing access clears the relevant in-memory data. Reloading the page starts with an empty data cache. The application does not save organization records in IndexedDB or browser storage.

Related reading

Custody Platform · User documentation2026-09-22

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